Configure Appointment Details

Appointments System

There are several types of appointments for patients to book:

Pre-bookable/Routine/Follow-up appointments - on a day of your choice (if possible). These type of appointments are for routine / ongoing conditions where the GP has asked to review you and your problem/condition. 

Urgent/Emergency appointments - for problems that require a doctor’s attention sooner than a routine appointment. Please ring in the morning after 08:30 for a GP Triage appointment on that day. The GP will talk to you by telephone first to see if your problem can be resolved over the phone. If the GP wants to see you the same day, they will give you a time to come down to the surgery. The number of urgent appointments for each day is limited, so it is advised that you telephone as early as possible. We do not operate these types of appointments in the afternoon.

Online Appointments - These appointments are booked online using Patient Access. To register for this service please ask a member of staff in Reception.

Extended Hours - Routine appointments can be pre-booked to see a Health Care Assistant, or Practice Nurse or a GP outside of our normal contracted hours. Please contact the surgery for more information. The Surgery is not open for normal access during this time.

Routine or Urgent 'On the Day' Telephone GP Consultation Appointments - to speak to a GP, rather than take up your valuable time coming to the surgery, you may book an appointment to speak to the GP on the phone. Please ring the surgery at any point in the day to make one of these appointments. These appointments are early afternoon each day.

If you wish to see a female or a male doctor please mention to the receptionist and we will try to arrange this for you.

Practice Nurse Appointments

If you are making an appointment with the Practice Nurse, it would be helpful if you could indicate to the Receptionist the reason for your appointment, i.e. blood test, as we need to arrange these appointments at special times. Blood tests that require you to fast are best done early morning.

Young Patient Appointments

Young patients can be seen confidentially. If you would like an appointment with the doctor or Nurse please ask the receptionist to make arrangements for you. 

Hospital Appointments

If you have had an outpatient appointment at the hospital and you would like to know if the consultant has written to us, will you please telephone after 15:00, and we will be able to tell you if a letter has been received by the GP. Most consultants send a letter to the GP within 2 weeks of the appointment (unless they are awaiting further test results).  

Home Visits

If possible please try to telephone reception between 9:00am and 10:00am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of severe illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Opening Times

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GP Training

Colwall Surgery is a GP Training Practice and Dr Newey is the GP Trainer supporting one trainee GP at any one time. The Trainee will be a qualified doctor and will have worked in a hospital and have attend regular post graduate education.

Trainees will play a full part in the practice team with surgeries, telephone consultations, home visits and practice meetings. For most of the time they will work independently, but are closely supervised by Dr Newey and her GP colleagues. They are learning by experiencing the various challenges that General Practice gives, as well as having tutorials and joint surgeries where another doctor is present.

Another useful form of learning is to video consultations and you may be asked to consent to this. The recordings are used in a teaching session between the trainer and trainee only and not shared outside the practice. We hope that the patients will support the GP Trainees during their time at Colwall Surgery.