Covid-19 Pandemic

The surgery would like to reassure its patients that we are doing everything possible to protect both patients and staff during the current Covid-19 Pandemic.

What's the Same at the Surgery?

The surgery is open for business as usual (Monday to Friday 8.00am to 6.00pm).

There continues to be a GP, Practice Nurse and Healthcare Assistant working everyday along with the Administration Team.

The surgery is still providing the following treatment at the surgery: routine blood tests; childhood and adult immunisations; dressings and wound care.

The GPs are still referring patients to see a Consultant in the hospitals if required.

Please order your repeat prescriptions in the same way, there is no need to over order.

What's Different at the Surgery?

We have limited the number of patients coming into the surgery for appointments, this is to protect both patients and staff. We are not using the waiting room due to the rules on social distancing.

If patients feel they need to discuss a problem with a GP, a telephone call will be booked and in some cases a video consultation will be booked aswell so that the GP can 'see' the patient. 

Alternatively, the GP may ask you to attend for an appointment to see a GP, but this may be in the 'Amber Hub' which is situated at Market Street Surgery in Ledbury. You will be given a time to attend for the appointment and be asked to wait in your car until a Nurse calls you in.

Appointments to see the Nurses are taking longer as we ensure we keep the number of people in the building to a minimum.  Some routine work has been suspended in order to meet the needs of patients requiring 'on the day' or 'urgent' care. Any requests for blood tests will be assessed by either the Nurse or the GP.

For further advice about how the NHS is responding to the demands of Covid-19, please follow this link: https://www.nhs.uk/conditions/coronavirus-covid-19/

NHS111 - If you have symptoms which you think might be Covid-19, please use this link: https://www.nhs.uk/conditions/coronavirus-covid-19/check-if-you-have-coronavirus-symptoms/

The best way to help protect you, your family, the public and NHS staff is to stay at home wherever possible. Information about this can be found by following this link: https://www.gov.uk/coronavirus

Shielded Patients

For some patients, their health condition may mean they have to stay at home for 12 weeks. This is because they fall into a category of being at 'High Risk' from being very poorly if they were to catch Covid-19. If you have received a letter informing you that you are in this category, you must, wherever possible, follow the advice in the letter.

If you have not received a letter, but feel that you condition or problem means you should be in this category, please contact the surgery to make an appointment to discuss this with a GP.

The process for identifying 'Shielded Patients' has been complicated using strict criteria set out by NHS England.

Further guidance can be found by following this link (which includes advice for people who LIVE with a 'Shielded' patient: https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk-from-coronavirus/

If this category of patients need care and treatment during this time, we are now directing them to a 'Super-Green' Surgery which has been designed to protect patients because they surgery only sees patients who have stayed at home and 'shielded' themselves.

More advice about the Super-Green Surgery can be found by following this link: http://www.taurushealthcare.co.uk/news/herefordshires-approach-to-the-coronavirus-pandemic.aspx

Whilst we continue to work through this Pandemic, there is a need for all organisations giving healthcare to work together. This means that your information may be shared with another organization so that you can be treated correctly. Please read the updated Privacy statement to reassure you that all your information is held safely, securely and confidentially:

Colwall Surgery Privacy Notice April 2020

Care Quality Commission (CQC)

The CQC, which is the statutory regulatory body for GP Practices, inspected the surgery in June 2018. Following the publication of the report, the surgery is delighted to announce that it has been rated as 'Good'. Please click on the link below to read the report.

Read the report here: Colwall Surgery CQC Report

Patient Access — Repeat Prescriptions, Booking Online Appointments & Viewing Medical Records

Patient Access is a secure service  which links our surgery to patients over the internet.  Patients can use Patient Access from a home computer or from any other device that they use to access the internet, for example a mobile phone (you will need to download the App to your device, which is free).

The Patient Access facility will allow our patients to make requests for medication directly to the surgery. Also, patients are able to:

•  update us of any changes to their personal details such as address or telephone numbers.
• Book online appointments with the GP
• View your medical record

Should you wish to use this service of ordering prescriptions online, or start to use this service if you haven’t done so before, please ask one of our receptionists who will provide you with the information required. You will be given information containing your own personal pin numbers, which are required to set up your online account. Once you have registered, you will need to follow the instructions given on the screen.

If you have previously completed the consent form to request prescriptions via email you will still need to speak to the receptionists as you will need to be given the information sheet with the pin numbers in order to set up your own account. For more information you can go to the Patient Access website:

 If you are already registered for Patient Access and wish to view your complete medical record, please ask at reception. Please bring identification with you, such as a driving licence picture card or passport. We can only process this request having seen formal identification.