***Wuhan Novel Coronavirus (Covid-19) Advice - Updated 15.03.20***

Wuhan novel coronavirus (WN-CoV) is a new respiratory illness that has not previously been seen in humans.The risk of getting the illness in the UK is low. When  a case in the UK, health professionals will aim to contact anyone who has been in close contact with the infected person. If you have not been contacted, be reassured you are extremely unlikely to catch Wuhan novel coronavirus.

Revised national advice states that you should stay at home and self-isolate for 7 days if you have either:

a high temperature over 37.8'C

AND  /  OR

a new persistent cough

Please do not attend the Surgery, pharmacy or a hospital if you have these symptoms. The NHS will not be testing those self-isolating with mild symptoms. The only people who will be tested are those who need admission to hospital.

However, if you become very poorly, you should contact NHS111 and describe your symptoms. Coronavirus symptoms include: feeling tired, difficulty breathing, a high temperature and a cough.

Further information is available at:

 https://www.nhs.uk/conditions/coronavirus-covid-19/ 

or 

gov.uk/coronavirus 

or

https://publichealthmatters.blog.gov.uk/2020/03/04/coronavirus-covid-19-5-things-you-can-do-to-protect-yourself-and-your-community/

If you intend to travel abroad in the near future, please refer to the Foreign Office website here where you will find the most up to date travel information specific to the country of travel.

Care Quality Commission (CQC)

The CQC, which is the statutory regulatory body for GP Practices, inspected the surgery in June 2018. Following the publication of the report, the surgery is delighted to announce that it has been rated as 'Good'. Please click on the link below to read the report.

Read the report here: Colwall Surgery CQC Report

Patient Access — Repeat Prescriptions, Booking Online Appointments & Viewing Medical Records

Patient Access is a secure service  which links our surgery to patients over the internet.  Patients can use Patient Access from a home computer or from any other device that they use to access the internet, for example a mobile phone (you will need to download the App to your device, which is free).

The Patient Access facility will allow our patients to make requests for medication directly to the surgery. Also, patients are able to:

•  update us of any changes to their personal details such as address or telephone numbers.
• Book online appointments with the GP
• View your medical record

Should you wish to use this service of ordering prescriptions online, or start to use this service if you haven’t done so before, please ask one of our receptionists who will provide you with the information required. You will be given information containing your own personal pin numbers, which are required to set up your online account. Once you have registered, you will need to follow the instructions given on the screen.

If you have previously completed the consent form to request prescriptions via email you will still need to speak to the receptionists as you will need to be given the information sheet with the pin numbers in order to set up your own account. For more information you can go to the Patient Access website:

 If you are already registered for Patient Access and wish to view your complete medical record, please ask at reception. Please bring identification with you, such as a driving licence picture card or passport. We can only process this request having seen formal identification.