Welcome to Colwall Surgery Online
The doctors and staff at Colwall Surgery are proud to offer the highest standard of patient-centred healthcare.We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Care Quality Commission (CQC)
The CQC, which is the statutory regulatory body for GP Practices, inspected the surgery in June 2018. Following the publication of the report, the surgery is delighted to announce that it has been rated as 'Good'. Please click on the link below to read the report.
Read the report here: Colwall Surgery CQC Report
Patient Access — Repeat Prescriptions, Booking Online Appointments & Viewing Medical Records
Patient Access is a secure service which links our surgery to patients over the internet. Patients can use Patient Access from a home computer or from any other device that they use to access the internet, for example a mobile phone (you will need to download the App to your device, which is free).
The Patient Access facility will allow our patients to make requests for medication directly to the surgery. Also, patients are able to:
Should you wish to use this service of ordering prescriptions online, or start to use this service if you haven’t done so before, please ask one of our receptionists who will provide you with the information required. You will be given information containing your own personal pin numbers, which are required to set up your online account. Once you have registered, you will need to follow the instructions given on the screen.
If you have previously completed the consent form to request prescriptions via email you will still need to speak to the receptionists as you will need to be given the information sheet with the pin numbers in order to set up your own account. For more information you can go to the Patient Access website:
If you are already registered for Patient Access and wish to view your complete medical record, please ask at reception. Please bring identification with you, such as a driving licence picture card or passport. We can only process this request having seen formal identification.
Zero Tolerance Policy
All the staff at Colwall Surgery aim to treat patients with courtesy and respect at all times. In return, the Surgery expects our patients to treat staff in the same way, which is with courtesy and respect.
The Surgery takes very seriously any threatening, abusive (verbally or physically), or violent behaviour against any member of our staff, patients or property. If a patient is violent, or abusive (verbally or physically), the Practice may exercise its right to take action by removing patients from the Practice List. In some cases, if the police have been involved, patients can be removed from the list with immediate effect. For some instances of violent behaviour, patients will be referred to the Herefordshire CCG's Zero Tolerance Scheme, which, as a consequence, may compromise a patient’s access to healthcare services.
If, as a patient, you are not happy with the service we provide, there are three things that you can do: firstly, write a letter to the Practice Manager outlining the reason for your complaint with the surgery; secondly, raise it as an issue with the Patient Liaison Group; and finally re-register at an alternative Practice if this is what you want to do. However, the Practice is open to suggestions, complaints and commendations and will endeavour to resolve any issues as swiftly as possible.
We are constantly looking for ways to ensure we maintain a high standard of service to our patients and would hope that we could do this in partnership with our Patients.’
(Site updated 18/11/2019)