The surgery would like to reassure its patients that we are doing everything possible to protect both patients and staff during the current Covid-19 Pandemic.
Covid Vaccination Programme
The Surgery is working in collaboration with the Primary Care Network (PCN), which comprises of three other surgeries (Cradley, Ledbury & Bromyard), to deliver the Covid Vaccination Programme.
Please be assured that we are following national guidelines regarding the cohorts who are eligible for the Covid vaccination.
Please DO NOT telephone the surgery to book an appointment for your Covid vaccination. The surgery will contact you when you are due to have both your first and second vaccination.
What's the Same at the Surgery?
The surgery is open for business as usual (Monday to Friday 8.00am to 6.00pm).
There continues to be a GP, Practice Nurse and Healthcare Assistant working everyday along with the Administration Team.
The surgery is still providing the following treatment at the surgery: routine blood tests; childhood and adult immunisations; dressings and wound care.
The GPs are still referring patients to see a Consultant in the hospitals if required.
Please order your repeat prescriptions in the same way, there is no need to over order.
What's Different at the Surgery?
We have limited the number of patients coming into the surgery for appointments, this is to protect both patients and staff. We are limiting the use if the waiting room due to the rules on social distancing.
If patients feel they need to discuss a problem with a GP, a telephone call will be booked and in some cases a video consultation will be booked aswell so that the GP can 'see' the patient.
Alternatively, the GP may ask you to attend for an appointment to see a GP. You will be given a time to attend for the appointment and be asked to wait in your car until a GP calls you in.
Appointments to see the Nurses are taking longer as we ensure we keep the number of people in the building to a minimum. Some routine work has been suspended in order to meet the needs of patients requiring 'on the day' or 'urgent' care. Any requests for blood tests will be assessed by either the Nurse or the GP.
NHS111 - If you have symptoms which you think might be Covid-19, please use this link: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance OR phone NHS111 for further advice.
How to get tested: https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested OR telephone 119.
We are politely requesting that any patients attending the surgery for an appointment wear a face mask or face covering. This is to protect both patients and staff working at the surgery as the lockdown is lifted and more people are out and about.
Whilst we continue to work through this Pandemic, there is a need for all organisations giving healthcare to work together. This means that your information may be shared with another organisation so that you can be treated correctly. Please read the updated Privacy statement to reassure you that all your information is held safely, securely and confidentially:
Colwall Surgery Privacy Notice April 2020
NHS App — Repeat Prescriptions, Booking Online Appointments & Viewing Medical Records
The NHS App is a secure service which allows patients access to their personal health record using a mobile device such as a smart phone or tablet (you will need to download the App to your device, which is free).
The NHS App facility will allow you to make requests for medication directly to the surgery. Also, patients are able to:
For more information, please follow the link: NHS App
Don't have a smartphone and want to access your Covid Vaccination Passport? Then telephone the NHS helpline on 119 & ask for a letter to be posted to you.
For further help, please follow the link below:
PLEASE DO NOT TELEPHONE THE SURGERY ASKING FOR YOUR COVID VACCINATION STATUS, WE ARE UNABLE TO PROVIDE LETTERS SHOWING YOUR COVID VACCINATION STATUS
Care Quality Commission (CQC)
The CQC, which is the statutory regulatory body for GP Practices, inspected the surgery in June 2018. Following the publication of the report, the surgery is delighted to announce that it has been rated as 'Good'. Please click on the link below to read the report.
Read the report here: Colwall Surgery CQC Report
(Site updated 11/05/2021)